Refunds, Returns and Exchanges
Due to the Nature of our products we do not accept returns and exchanges on any items except for Apparel.
Returns are not accepted on:
- Room Sprays
- Body Products
- Soap Bars
- Candle Accesories
- Makeup Removers/Towels
- and any other fragrances, bath or body products.
Unfortunately, we cannot accept returns on sale items or gift cards.
Eligible for a return or exchange
To be eligible for a return or exchange, your item must be in its original packaging, unopened, unused and in the same condition that you received it.
To return your product, you should email firstname.lastname@example.org to initiate process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.